About
By.Benoki is based in Singapore since July 2023.
Order Processing
Do allow 3-7 days to process the orders <3
Shipping
Default shipping method is NOT tracked, there is a product in the product list to track your order. The tracking code will be sent to you via email but all the updates will NOT be done by me, do contact SingPost for more enquries after receiving the code.
SingPost is our default courier service. For more information do visit their website: https://www.singpost.com/
Changes/Refund/Lost Package
We DO NOT accept changes in orders.
To request for an order cancellation, please contact us with your name and order number at [email protected]. We DO NOT accept any order cancellation once the order is processing.
We will not be responsible for lost or misdelivered packages.
Customs, Duties, International Taxes
By.Benoki will not be responsible for any customs or taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.)
These costs may vary from country to country.
Feel free to contact us if you have any other questions <3 Take care